Delivery & Returns

Delivery

All jewellery is carefully packaged and dispatched from my Worcestershire workshop.

Ready-to-wear pieces are usually dispatched within 4-5 working days. Made-to-order pieces are individually handmade especially for you and will usually be dispatched within approximately 2-3 weeks. If a piece requires longer, I will let you know.

UK orders are sent using a tracked and insured delivery service.

If you are outside the UK and would like to place an order, please contact me before purchasing to discuss delivery options.

Returns & Exchanges

I hope you love your jewellery, but if you change your mind about a ready-to-wear piece, please contact me within 14 days of receiving your order to arrange a return.

Items must be returned unworn, in their original condition and packaging. Unless the item is faulty, return postage is the responsibility of the customer.

Please contact me before returning an item so I can provide the appropriate return details.

Made-to-Order & Bespoke Jewellery

Many of my pieces are individually handmade to order. If you choose a standard design without personalisation, the usual returns policy above applies.

Jewellery that has been personalised or made specifically to your individual requirements — for example, a bespoke commission or a piece incorporating your own stone or sea glass — cannot normally be returned or exchanged unless it is faulty.

If there is a problem with your jewellery when it arrives, please contact me as soon as possible so I can put things right.

Damaged or Lost Orders

If your order arrives damaged, or you believe it has been lost in transit, please contact me as soon as possible so I can investigate and help resolve the issue.

Please keep all packaging and, where possible, provide photographs of any damage to the jewellery or parcel.